OleoArts works with a team of professional artists who have years of experience in oil painting. Our studio shares the creation process, artist profiles, and customer testimonials, so you can see the quality and care behind each artwork.

Every piece we sell is a hand‑painted oil reproduction—not a print. Our studio artists paint on cotton/linen canvas with artist‑grade oils, so you’ll see natural brushwork and texture. Minor variations from the reference image are normal and part of the charm of hand‑made art.

• Rolled (unframed): Shipped in a protective tube; you can stretch/frame locally.
• Stretched (ready to hang): Canvas mounted on a wooden inner frame.
• Framed: Stretched canvas with a decorative outer frame.

Each painting is carefully hand-painted, and slight variations in color, texture, and brushwork may occur due to the handmade nature of oil paintings.This makes your piece truly unique.

Yes. We email a photo/video proof before shipping. You have 2 free minor tweaks (color balance & small details; no repaint) and 72 hours to approve. No reply within 72 hours = auto-approval and we proceed to varnish/framing and shipping.

Yes! Our artists can customize colors, size, or orientation of most paintings. You can also request artworks not displayed on our website or turn your photo into oil painting.

Important note: Due to copyright regulations, we can only reproduce works from artists who passed away over 70 years ago. Please contact us via email for special requests.

As a quick guide: above a sofa, choose a width around ⅔ of the sofa; above a bed, ½–⅔ of the headboard width. Send us a wall photo with measurements—our team will recommend sizes.

Yes! For bulk orders, such as multiple paintings for offices, galleries, or gifts, please contact us directly via email. We can provide special pricing and shipping arrangements.

Yes. All payments on our website are processed securely through PayPal and Stripe, two of the most trusted global payment platforms. Your information is fully encrypted and protected during checkout.

Yes! We deliver our paintings worldwide using reliable air shipping (DHL/UPS) for free.

• Production: Your painting is made to order and ships in 7–10 days.
  
• Transit: We use global air express. Typical delivery is 5–7 business days after dispatch to most destinations, with full tracking.
  

Yes. You can contact our customer service team to request expedited shipping. By paying an additional fee, we can arrange priority delivery to ensure your order arrives more quickly.

Most express couriers cannot deliver to P.O. Boxes—please provide a street address and phone number.

• Before dispatch: we can update your address for free.
  
• After dispatch: we’ll request a reroute; success depends on carrier/destination.

Once your painting is shipped, we will provide a tracking number and a link so you can monitor your package until it arrives safely.

• Rolled canvases: Waterproof sleeve → heavy‑duty mailing tube (approx. ≥2–3 mm wall) → end‑cap cushioning.
• Stretched/framed works: Corner protectors → full‑surface foam wrap → double‑wall/honeycomb carton with clear FRAGILE labels.

Email photos of the outer box, inner packaging, and the damage within 7 days. We’ll replace or refund and handle the courier claim—no extra cost to you.

No, our prices do not include customs duties or taxes. Because customs rules vary by country, some orders may be charged additional amounts by your local customs office; in practice, around 90% of orders incur no extra charges.

If you encounter any issues during customs clearance, we’ll provide full support and the required documentation to ensure a smooth process.

To reduce your burden, we will reimburse 50% of any import duties and VAT/GST that are charged, capped at 10% of your order subtotal. This reimbursement applies only to official duties and taxes (not courier brokerage/advancement or handling fees) and must be requested within 14 days of delivery by submitting the carrier’s duty/tax invoice (or the equivalent in your local currency).

A generous 60‑day “not satisfied” return from the delivery date—no need to explain. Please keep the artwork in original condition and packaging.

• Quality issue or shipping damage: We cover return shipping (or replace/refund without a return when appropriate).
• Change‑of‑mind: Return shipping is typically buyer‑paid; we can help arrange a discounted label where available.

Within 5–7 business days after the return is received and passes inspection, funds are returned to your original payment method.

• Before painting starts: Free cancel or change.
• After painting starts: We’ll try to accommodate; a partial fee may apply for time/materials already used.