Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oleoarts.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@oleoarts.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Because each artwork is hand-painted and often made to order, we cannot accept returns for:

  • Commissioned works or any painting created specifically for you after proof approval.

  • Gift cards.

Please note that custom artworks cannot be refunded simply due to a change of mind, as each piece is created individually for you.
If your item arrives damaged or defective, please contact us immediately with photos — we’ll help you with a replacement or other suitable solution.


Exchanges

For custom hand-painted artworks:

  • Because each piece is made-to-order, we do not offer exchanges due to change of mind. You’ll receive a proof before shipment and can request minor tweaks (e.g., color balance or small details).

  • If the delivered painting does not match the approved proof or arrives damaged, contact us within 7 days with photos/unboxing video. We’ll provide a replacement, rework, or suitable solution at no extra cost.

  • Post-delivery preference changes (size, frame, style) are not eligible for exchange. We can offer a paid rework or a discounted reorder instead.

For non-custom, ready-to-ship items:

  • We accept exchanges within 60 days of delivery if the item is unused and in its original packaging. Once the exchange is approved, we’ll ship the replacement. Shipping fees may apply unless the exchange is due to our error or carrier damage.

How to request an exchange:

Email us with your order number + issue description + photos. We’ll reply with instructions and, if applicable, a prepaid label.


European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification.
However, this right does not apply to custom-made or personalized artworks, as each painting is individually created to your specifications.

For non-custom, ready-to-ship items, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oleoarts.com.